Privacy Policy for Vixdo
Last Updated: October 1, 2025
Introduction
Welcome to Vixdo, a professional AI-powered video generation platform powered by OpenAI Sora 2.0 API. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information when you use our service at vixdo.art.
⚠️ IMPORTANT DISCLOSURE - PLEASE READ
Vixdo is an independent third-party platform that provides access to AI video generation technology through API integration. We utilize OpenAI's Sora 2.0 API as our technical provider.
We are NOT affiliated with, endorsed by, or sponsored by OpenAI. OpenAI and Sora are trademarks of OpenAI, L.P. Vixdo operates as an independent software service.
When you create an account with Vixdo, we collect:
- Name and Email: Provided through Google OAuth authentication
- Profile Information: Including your Google profile picture and display name
- Account Credentials: Securely managed through Google's authentication system
Purpose: To create and manage your account, provide customer support, and communicate important service updates.
We collect data about how you interact with Vixdo:
- Video Generation History: Records of text prompts and generated videos
- Credit Transactions: History of credit purchases, usage, and balance
- Feature Usage: Generation parameters and preferences
- Platform Interactions: Navigation patterns and feature preferences
Purpose: To improve our service quality, understand user needs, and provide personalized support.
- IP Address: For security, fraud prevention, and free trial eligibility
- Browser Type and Version: To ensure compatibility and optimize performance
- Device Information: Device type and operating system for technical support
- Device Fingerprint: Used solely to enforce our one-time free trial per device policy
Purpose: To maintain platform security, prevent abuse, and ensure technical compatibility.
4. Content You Create
- Text Prompts: Descriptions you provide for Sora2 video generation
- Generated Videos: Videos created through Vixdo's Sora2 platform
Purpose: To provide the core video generation service. Your content is processed by our AI video generation system and stored temporarily during processing and for your history access.
- Transaction Data: Payment amounts, dates, and credit packages purchased
- Payment Processing: Handled securely by our third-party payment processor (Stripe/Creem)
- Billing Information: Stored by the payment processor, not on our servers
Purpose: To process payments and maintain transaction records for your account.
We use the collected information to:
- Provide Service: Generate Sora2 videos, manage credits, and maintain your account
- Improve Quality: Analyze usage patterns to enhance platform features
- Customer Support: Respond to your questions and resolve technical issues
- Security: Detect and prevent fraud, abuse, and unauthorized access
- Communication: Send important service updates and respond to your inquiries
Data Storage and Security
Storage Location
- User Data: Stored securely in PostgreSQL database hosted by Supabase
- Media Files: Videos stored on Cloudflare R2 cloud storage
- AI Processing: Video generation processed through secure AI infrastructure
Security Measures
We implement industry-standard security practices:
- Encryption: All data transmitted using HTTPS/TLS encryption
- Authentication: Secure OAuth 2.0 through Google
- Access Controls: Limited access to user data, restricted to authorized personnel only
- Regular Updates: Continuous security patches and updates
Important Note: While we implement robust security measures, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using best practices.
We do not sell, rent, or trade your personal information. We may share information only in these circumstances:
Service Providers
- AI Video Generation Services: For video generation processing (receives text prompts and images only as necessary for generation)
- Cloudflare R2: For secure media file storage
- Google: For authentication services
- Payment Processors: For payment processing (Stripe/Creem)
All service providers are bound by confidentiality agreements and data protection standards.
Legal Requirements
We may disclose information if required to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Respond to lawful requests from public authorities
Your Content and Rights
Content Ownership
- Your Input: You retain all rights to text prompts you provide
- Generated Videos: You have full rights to use Vixdo-generated Sora2 videos for any purpose, including commercial use
- Platform Use: We may use anonymized, aggregated usage data to improve our platform
Your Rights
You have the right to:
- Access: View all personal data we store about you
- Correction: Update or correct your account information
- Deletion: Request deletion of your account and associated data
- Export: Download your generation history and account data
- Opt-out: Disable certain data collection features (may affect service functionality)
To exercise these rights, please contact us through the platform feedback form.
Data Retention
- Active Accounts: Data retained as long as your account is active
- Generated Content: Videos stored for 30 days in your history, then automatically deleted
- Transaction Records: Kept for 7 years for financial and legal compliance
- Deleted Accounts: Personal data deleted within 30 days of account deletion request
Cookies and Tracking
We use cookies for:
- Session Management: Keep you logged in during your session
- Preferences: Remember your settings and preferences
- Analytics: Google Analytics to understand platform usage (anonymized data)
You can disable cookies in your browser, but this may affect platform functionality.
Third-Party Services
Our platform integrates with:
Please review their privacy policies for information on their data practices.
Children's Privacy
Vixdo is not intended for users under 13 years of age. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.
International Users
Our service is operated from and hosted in the United States. If you access Vixdo from outside the US, your information may be transferred to, stored, and processed in the US where data protection laws may differ from your jurisdiction.
AI-Generated Content
- AI Processing: Your text prompts are processed by our AI video generation system
- Data Usage: We may use anonymized, aggregated data to improve our AI models
- Quality: AI-generated videos may vary in quality and characteristics
- Content Review: We do not review generated videos unless reported for policy violations
Changes to This Policy
We may update this privacy policy periodically to reflect:
- Changes in our practices
- Legal or regulatory requirements
- New features or services
We will notify you of significant changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending an email notification for material changes (if you have an account)
You are encouraged to review this policy periodically.
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us through:
- Email: support@vixdo.art
- Response Time: Within 3 business days
- Platform Feedback: Use the feedback form in your dashboard
- Website: vixdo.art
Your Consent
By using Vixdo, you acknowledge that you have read and understood this privacy policy and agree to its terms.
Thank you for trusting Vixdo with your information. We are committed to protecting your privacy while providing you with the best Sora2 video generation experience powered by OpenAI Sora 2.0 API.